Daily Archives: Jun 23, 2025

Andrew Freels

Playing It Safe is a Risk that We’re Willing to Take

Credit Unions exist to serve members in ways that go far beyond what banks can offer. That’s the message we should be getting out to the public. But, is that the message the board wants to hear?
Andrew Freels

Why Pay for Therapy When Your Tellers Provide It for Free?

Members really only want to go to your branch when they have an issue. Is your frontline equipped enough to handle the challenge?
Mark Floyd

Challenges in Credit Union Boardrooms and CEO Succession Planning

This episode features Doug Duong, Board Chairman at Pasadena Federal Credit Union, sharing his expert insights on CEO succession planning, asset liability management, and the board member selection processes.